Team & Training

Companion Animals

“Teamwork makes the dream work”

Veterinary medicine never stands still, it’s constantly changing and evolving. To keep owners and employees happy you need human knowledge, in addition to excellent veterinary professional knowledge. Complaining clients and busy bodies, familiar to most of us. But what is the best way to deal with them? How does your clinic differentiate from others and do you stand out in the ‘crowd’? Who are your clients of the future and what are their expectations? Our team is ready to help you navigate all these questions with practical tips and tricks. Immediately implementable in practice. Changing tomorrow starts today!

Our solutions

“A ship does not sail with yesterday’s wind”

Monitoring

We will keep you on your communication toes with our monitoring programs. From mystery calls to Vet Promoter Scores and from communication scans to the Veterinary Dialogue Trainer. The progress and development you make regarding your communication skills will reflect in the results produced. What gets measured, gets better!

Client-centric-call-check

Do you make the needed ‘click’ with the client on a call?

Vet-Promotor-Score

With just push of a button, your services scored then and there.

Veterinary-Dialogue-Trainer

The veterinary equivalent to the flight simulator.

Training

Our communication training courses for veterinarians, vet techs/nurses and practice employees have become our international trademark. Surprisingly fun and challenging with measurable effectiveness. Together, we will find the training course that best suits your needs and wishes.

Client-centric calls

A course in professional telephone conversations.

Clienthusiasm

Customer acquisition and loyalty viewed through the eyes of your customer.

Cash Communication

Let the talk make the money!

Friendly Frontdesk

Raising the metaphoric reception “bar”.

Quality(time) consults

Getting comfortable in the consultation room.

T.E.A.M

If you want to go fast, go alone, if you want to go far, go together.

Time & Priority

The art of being efficient with time.

Tailor-made

Looking for tailor-made communication advice? We are happy to help you with any challenge. Whether it’s a new Social Media strategy or a critical customer panel. We’re determined to make your business succeed. So, bring it on!

Trailor-made training

A course uniquely tailored to your wishes.

Practice communication plan

For a solid and practical plan.

Strategical advice

Strategical advice for communication questions or concerns.

Learn more, see more, do more?

We would like to help you!

”The species you need to know about the most is the human being…