Do you occasionally think, ‘Who is insane here now?’ Frustrated owners, emotional customers or other challenging situations: they are there on a daily basis and take up more energy than you bargain for.
A day in veterinary practice is like a ride on an emotional rollercoaster. Challenges come in all shapes and sizes: a mistake that you made and have to tell a client, an angry or sad client, a complaint, know-it-alls or the client trying to manipulate you. Such situations stay in your head for a long time and cost a lot of energy.
In this training you will get tools and tips on how to handle these customers more confidently. We explore ways to help you with these conversations and you can experiment with new techniques. We practice with realistic situations in a safe environment.
The trainers are professionals with an understanding of veterinary practice. They will help you face every day’s challenges with greater ease.
Would you like to receive a quote or do you prefer to have some more information about this training first? Then don’t hesitate to contact us. We are happy to help!
Do you have a question or would you prefer some more information about this training first? Then don’t hesitate to contact us. We are happy to help!
Continue learning or looking for another training – View all training courses
At St. Anna Advies, we believe in learning by doing. That’s why we developed, in collaboration with DialogueTrainer, the Veterinary DialogueTrainer (VDT). This online training tool allows you to practice realistic conversations with an avatar. It’s both fun and educational!
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In addition to communication advice and training, we conduct scientific research and write communication handbooks. We also provide various resources to help you improve your practice communication.
Healthy animals, happy people and a thriving organisation. That’s what it’s all about.
We offer practical communication advice and training for the veterinary and agricultural sectors.