‘Oh by the way, can you check out…. right now as well’. How can you make sure the client’s expectation matches what you can offer in the time of one consultation? And that you get the patient chart completed in the same time?
A large part of your job involves motivating and advising your clients. You want to put the owner and patient at ease, gather all the necessary information, examine the patient and draw up a plan of action. And all that in the short time a consultation takes. That is quite a challenge. The Effective Consultation training helps you do just that.
You are given practical tips, tools and a step-by-step plan that you can use immediately. You learn communication techniques to keep a grip on your consultation. This will prevent you from running late and the client will have a better idea of what to expect in that one consultation. The trainers are professionals who understand the veterinary practice.
The training can be extended with an e-learning module. This Consult Toolbox contains the most important communication theory, followed by real-life conversation simulations in a virtual environment with recognisable and challenging situations from practice.
Would you like to receive a quote or do you prefer to have some more information about this training first? Then don’t hesitate to contact us. We are happy to help!
Do you have a question or would you prefer some more information about this training first? Then don’t hesitate to contact us. We are happy to help!
Continue learning or looking for another training – View all training courses
At St. Anna Advies, we believe in learning by doing. That’s why we developed, in collaboration with DialogueTrainer, the Veterinary DialogueTrainer (VDT). This online training tool allows you to practice realistic conversations with an avatar. It’s both fun and educational!
Have a look at our books. Written to inform, inspire, and motivate you.
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In addition to communication advice and training, we conduct scientific research and write communication handbooks. We also provide various resources to help you improve your practice communication.
Healthy animals, happy people and a thriving organisation. That’s what it’s all about.
We offer practical communication advice and training for the veterinary and agricultural sectors.