The phone in the practice is red hot. You often have only a few minutes to ask the client the right questions and to offer an appointment. And to do so as nicely and empathetically as possible is quite a challenge.
You have a customer on the phone, you are trying to make an appointment, but the customer keeps talking and asking questions. The next customer, who was on hold for longer as a result, is irritated. You do your best, but you don’t manage to keep those phone calls short. You want to help everyone properly and professionally. How to do that in the short time you have, you will learn in this training.
You will be taught by professionals who understand the veterinary practice. You will be given practical tips, tools and one-liners that you can put to work immediately. You learn to have a structured and confident conversation with your client. This way, you get more out of the conversation in less time. You happy, the client happy and the animal happy with an appointment in your practice diary.
With our monitoring programme (Fine-to-the-line-check), we objectively and reliably map the team’s current telephone customer focus before and after the training. We do this using Mystery Calling. These measurements provide great insight and the opportunity to focus on specific issues.
The training can be extended with an e-learning module. This Telephone Toolbox contains the most important communication theory, followed by real-life conversation simulations in a virtual environment with recognisable and challenging real-life situations.
Would you like to receive a quote or do you prefer to have some more information about this training first? Then don’t hesitate to contact us. We are happy to help!
Do you have a question or would you prefer some more information about this training first? Then don’t hesitate to contact us. We are happy to help!
Continue learning or looking for another training – View all training courses
At St. Anna Advies, we believe in learning by doing. That’s why we developed, in collaboration with DialogueTrainer, the Veterinary DialogueTrainer (VDT). This online training tool allows you to practice realistic conversations with an avatar. It’s both fun and educational!
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In addition to communication advice and training, we conduct scientific research and write communication handbooks. We also provide various resources to help you improve your practice communication.
Healthy animals, happy people and a thriving organisation. That’s what it’s all about.
We offer practical communication advice and training for the veterinary and agricultural sectors.