Skip to content
  • Courses
  • Consultancy services
  • For whom
    • Veterinary practices
    • Business and governance
    • Research and educational institutions
  • About Us
  • Reading material
  • Shop
  • Contact us
  • NL
  • EN
  • NL
  • EN
€0,00 0 Cart
  • Courses

    Courses

    St. Anna Advies offers numerous training courses for you and your team. From in-clinic to E-learning and with customisation where needed. Discover the perfect training for your veterinary practice.

    Team training courses

    • Customer-oriented telephony
    • Communicating about Money
    • Effective Consultation
    • Challenging Situations
    • Time Priority
    • Working as a TEAM more effectively
    • Effective herd health Consultation

    Online training courses

    • Telephone Toolbox E-learning
    • Consultation Toolbox E-learning

    Tailor-made training courses

    • In-clinic Training to suit your needs
    • Lectures, Workshops Webinars
  • Consultancy services

    Consultancy services

    We support organisations with consultancy projects, provide classes and E-learning from secondary vocational education to academic education, conduct research and give lectures and workshops. We help you, your team and your organisation use communication tools more effectively.

    All services at a glance

    • Communication advice
    • Lectures, Workshops Webinars
    • Educational programmes
    • Mystery calling monitoring
    • Tailor-made
    • Veterinary Training Actor
    • Scientific research

    Learn more

    • Research on inappropriate behavior in the workplace
    • Communication tools
    • Meet our team
    • Frequently asked questions
  • For whom

    For whom

    St. Anna Advies is for everyone in the veterinary sector. From education to practice; our team is there to help you!

    Our main focus

    • Veterinary practices
    • Business and governance
    • Research and educational institutions

    Learn more

    • Research on inappropriate behavior in the workplace
    • Communication tools
    • Meet our team
    • Frequently asked questions
  • About Us
  • Publications
  • Shop
  • Contact us

Home | Trainingen | VDT Consultation Toolbox E-learning

VDT Consultation Toolbox E-learning

Practice customer communication online at your own pace? Practice real conversations with a virtual customer? And get immediate feedback on how to improve yourself? Play this online game individually or together with your teammates!

In brief

  • Identifying customer needs and managing expectations
  • Motivating owners to choose the best option for their animal
  • Practical tools and one-liners for a variety of common challenging situations in the consultation room
Request a quote
Order Toolbox

Practice your conversation technique with clients in the consulting room online

Effective communication with animal owners and colleagues greatly affects your job satisfaction and how your working day goes. It is therefore a good idea to pay attention to your communication skills in addition to your clinical skills. You can practice an operation, but how do you practice communication? You can, of course, do so during real conversations, but that can be quite exciting. That is why we developed the Veterinary DialogueTrainer!

The Veterinary DialogueTrainer is an online game in which you practice a conversation with a fictitious client or colleague. You can choose from various response options and get feedback at the end of the conversation. This way, you immediately know what went really well and where sometimes a different answer option would yield a finer or more effective result.

The Consult Toolbox is an e-learning: blocks of theory are combined with virtual customer conversations. This way, you practice and improve your communication skills.

What will you learn?

  • You will learn to turn the client’s expectations into an achievable plan
  • You will collect a lot of valuable information quickly with the right questions
  • You will learn to minimize running out of time for your consultation by using your consultation time effectively

Experiences of colleagues

  • ‘It teaches you to reflect on how to react best in certain situations.’
  • ‘It’s a safe environment where you can practice conversations.’
  • ‘I find it helpful that I can play this from home.’

For whom

  • For all veterinary practice professionals (companion animals, farm animals and/or horses)
  • Individual or for the whole team (including tournament)

Practicalities

  • E-learning with immersive communication theory
  • Unlimited access for three months.
  • Access to three real-life simulations
  • Includes personal feedback and scoring

Request a quote

Would you like to receive a quote or do you prefer to have some more information about this training first? Then don’t hesitate to contact us. We are happy to help!

Request a quote
Request a quote
Contact us

Questions? We are happy to help you

Do you have a question or would you prefer some more information about this training first? Then don’t hesitate to contact us. We are happy to help!

Contact us

Continue learning or looking for another training – View all training courses

Veterinary DialogueTrainer

Practice online with realistic conversation simulations

At St. Anna Advies, we believe in learning by doing. That’s why we developed, in collaboration with DialogueTrainer, the Veterinary DialogueTrainer (VDT). This online training tool allows you to practice realistic conversations with an avatar. It’s both fun and educational!

More about the VDT

Need inspiration?

Have a look at our books. Written to inform, inspire, and motivate you.
View our publications

Communication tools for veterinary professionals

In addition to communication advice and training, we conduct scientific research and write communication handbooks. We also provide various resources to help you improve your practice communication.

Go to the shop
Our reading material

Healthy animals, happy people and a thriving organisation. That’s what it’s all about.
We offer practical communication advice and training for the veterinary and agricultural sectors.

Courses

  • Individual training courses
  • Team training courses
  • Online training courses
  • Tailor-made courses

Consultancy services

  • Communication and Strategic advice
  • Lectures, workshops and webinars
  • Educational programmes
  • Monitoring and research
  • Veterinary training actor
  • Tailor-made advice

Helpful links

  • Frequently asked questions
  • Veterinary DialogueTrainer
  • Our Charity
  • Contact us

Follow us

Linkedin Instagram Facebook

Contact us

  • Arrange an appointment
  • +31 (0)24 35 00 88
  • +31 (0)618 051 959
  • info@anna-advies.nl
  • St. Anna Advies
  • Hogewaldstraat 1B 6641 KD Beuningen, the Netherlands

© 2025 St. Anna Advies

  • General terms and conditions
  • Privacy statement
  • Terms of delivery