From price quotes to checkout, money is a regular topic in veterinary practice. These are not always the easiest conversations.
How do you deal with customers saying, ‘Have you gone up in price again?’ ‘What a lot of money. Can’t we do it on account?’ ‘You only think about money, not about animals!’ Tricky situations that can sometimes affect you personally. You will learn how best to deal with them in this training.
You will be taught by professionals who understand the veterinary practice. You will get practical tips, tools and one-liners you can use immediately. You will learn to have an easier and more confident conversation with your client about money and value. Even if that client complains or has price concerns.
Would you like to receive a quote or do you prefer to have some more information about this training first? Then don’t hesitate to contact us. We are happy to help!
Do you have a question or would you prefer some more information about this training first? Then don’t hesitate to contact us. We are happy to help!
Continue learning or looking for another training – View all training courses
At St. Anna Advies, we believe in learning by doing. That’s why we developed, in collaboration with DialogueTrainer, the Veterinary DialogueTrainer (VDT). This online training tool allows you to practice realistic conversations with an avatar. It’s both fun and educational!
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In addition to communication advice and training, we conduct scientific research and write communication handbooks. We also provide various resources to help you improve your practice communication.
Healthy animals, happy people and a thriving organisation. That’s what it’s all about.
We offer practical communication advice and training for the veterinary and agricultural sectors.