Does your practice ‘click’ with clients over the phone?
Efficient and customer-oriented telephoning seems easier than it is. Does the operator ‘click’ with the client? Does the client actually get enough information? Are prices correctly explained and are appointments actively offered?
With Fine-On-The-Line monitoring, your practice is called at random times within opening hours. Using practical questions, our mystery callers test the professionalism and client orientation of your organisation.
Are there any questions or would you rather have some more information first? Then don’t hesitate to contact us. We will be pleased to discuss the possibilities with you!
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In addition to communication advice and training, we conduct scientific research and write communication handbooks. We also provide various resources to help you improve your practice communication.
At St. Anna Advies, we believe in learning by doing. That’s why we developed, in collaboration with DialogueTrainer, the Veterinary DialogueTrainer (VDT). This online training tool allows you to practice realistic conversations with an avatar. It’s both fun and educational!
Our team is made of experienced experts in the veterinary sector.
We are happy to get to know you.
Feel free to ask us! We are ready to give you and your team that extra boost. A training course or customized advice? We will work with you to find the best option for your team.
Healthy animals, happy people and a thriving organisation. That’s what it’s all about.
We offer practical communication advice and training for the veterinary and agricultural sectors.