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    St. Anna Advies offers numerous training courses for you and your team. From in-clinic to E-learning and with customisation where needed. Discover the perfect training for your veterinary practice.

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Home | Trainingen | Effective herd health consultation

Effective herd health consultation

How can you motivate your clients to follow your advice while ensuring a good, constructive relationship?

In brief

  • Exploring your customer’s needs and managing expectations
  • Motivating your client to take your advice
  • Practical tips and a step-by-step plan for a structured and effective advise conversation
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Build a strong relationship with your customer

A large part of your work consists of advising and motivating your clients. Together with the client, you work on achieving business goals and effective solutions to his or her animal health problems.

During this training course, we help you turn advising and motivating into a valuable service. You learn how to conduct an advising conversation efficiently and in a structured way. How do you build a good relationship with your client? How do you keep structure and control in your conversation? What is the best way to present your added value? How do you set joint and effective goals with your client? What are the characteristics of a valuable advisory report or visit report?

During the training you actively practice with everyday situations. You immediately apply what you have learned. A training course with a focus on the effective business coaching conversation, fun and instructive!

What will you learn?

  • You structure your conversation with a clear roadmap
  • You explore customer expectations and identify their needs
  • You motivate your client and build on your relationship
  • You learn how to deal with resistance and turn it into a realistic plan
  • You get practical tips and tools for challenging conversations

Experiences of colleagues

  • ‘I enjoyed practising with role-plays and discussing real-life examples.’
  • ‘You get a lot of insight into the different types of livestock farmers and how to communicate with them.’
  • ‘It’s a pleasant, interactive training that is focused on the actual practice.’

For whom

  • For employees of a veterinary practice (farm animals)
  • For the whole team (or part of it) at your practice

Practicalities

  • 3-hour team training on site
  • Maximum of 14 people
  • From €1335 per training course excluding VAT
  • Training materials included

Request a quote

Would you like to receive a quote or do you prefer to have some more information about this training first? Then don’t hesitate to contact us. We are happy to help!

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Questions? We are happy to help you

Do you have a question or would you prefer some more information about this training first? Then don’t hesitate to contact us. We are happy to help!

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Continue learning or looking for another training – View all training courses

Veterinary DialogueTrainer

Practice online with realistic conversation simulations

At St. Anna Advies, we believe in learning by doing. That’s why we developed, in collaboration with DialogueTrainer, the Veterinary DialogueTrainer (VDT). This online training tool allows you to practice realistic conversations with an avatar. It’s both fun and educational!

More about the VDT

Need inspiration?

Have a look at our books. Written to inform, inspire, and motivate you.
View our publications

Communication tools for veterinary professionals

In addition to communication advice and training, we conduct scientific research and write communication handbooks. We also provide various resources to help you improve your practice communication.

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Healthy animals, happy people and a thriving organisation. That’s what it’s all about.
We offer practical communication advice and training for the veterinary and agricultural sectors.

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  • +31 (0)24 35 00 88
  • +31 (0)618 051 959
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