Book bundle

Do you want to master communication, from the essential basics to those difficult, sleepless-night moments in veterinary practice? Then this is your chance to get three must-reads in one bundle.

Communication in Practice

This book helps you become a more complete veterinarian, veterinary nurse, or assistant. Great with animals and even better with people. Satisfied clients, happy colleagues, and a practice ready for the challenges of the future. Fun? Absolutely! And there’s a lot to gain.

Cookbook for Clienthusiasm

A veterinary cookbook to boost, refine, and elevate client enthusiasm in your practice. Our collection of 30 “recipes” helps you work even more client-centred and reflect more consciously on your own veterinary service.

Tails of Terror

Working in animal healthcare may be the most wonderful profession, but it’s certainly not the easiest. You’re not only dealing with the animal, but there’s also the owner and everyone around them. This book takes you through the challenging communication moments you may encounter in a veterinary practice. Moments that might not happen often, but leave a deep impression when they do. Moments that can literally keep you awake at night: complaining or aggressive clients, colleagues who don’t keep agreements, unwanted behaviour, or the stress of emergency duty.

You’ll receive practical and professional advice, example phrases, and a concrete answer to the question, “But how?” Not only to offer solutions, but also to show that you’re not the only one struggling with these sleepless-night situations.

On top of that, this book gives you the unique opportunity to practise the described scenarios online right away.