Tails of Terror

Working in animal healthcare may be one of the most rewarding professions, but it is certainly not the easiest. After all, you’re not only dealing with the animal, but also with the owner and the people around them.

This book guides you through challenging communication moments that you may encounter in veterinary practice. Moments that might not happen often, but leave a lasting impression when they do occur. Situations that can even keep you awake at night, such as complaining or aggressive clients, colleagues who don’t stick to agreements, unwanted behavior, or the stress of being on emergency duty.

You will find practical and professional advice, sample phrases, and clear answers to the question “But how?” Not only to provide solutions, but also to show that you are not the only one struggling with those sleepless-night questions.

On top of that, this book offers a unique opportunity: you can practice the described situations directly online.