Practical answers to things that keep you up in night in veterinary practice
Working in animal health care is perhaps the most beautiful profession, but certainly not the easiest. After all, you’re not only dealing with the animal, but also with the owner and the people around it. This book takes you through challenging communication moments you may encounter in veterinary practice. Moments that may not happen very often, but that leave a profound impression when they occur. Moments that can even keep you awake, such as complaining or aggressive clients, colleagues who don’t keep appointments, undesirable behavior or stress for the emergency department.
You’ll get practical and professional advice, sample sentences and a concrete answer to the question, “So how?” Not only to provide solutions, but also to show that you are not the only one struggling with waking questions.
In addition, this book offers the unique opportunity to practice the situations described directly online.
Healthy animals, happy people and a thriving organisation. That’s what it’s all about.
We offer practical communication advice and training for the veterinary and agricultural sectors.