From price quotes to checkout, money is a regular topic in veterinary practice. These are not always the easiest conversations.
How do you handle clients who say things like, “Are you more expensive again?” “What a lot of money. Can’t it be on account?” “You only care about money, not about the animals!” These challenging situations can sometimes affect you personally. In this training, you’ll learn how to manage these scenarios effectively.
Taught by professionals with expertise in veterinary practices, you’ll receive practical tips, tools, and one-liners that you can use right away. You’ll learn to discuss money and value with your clients more confidently and easily, even when they complain or have price objections.
Would you like to receive a quote or do you prefer to have some more information about this training first? Then don’t hesitate to contact us. We are happy to help!
Do you have a question or would you prefer some more information about this training first? Then don’t hesitate to contact us. We are happy to help!
Continue learning or looking for another training – View all training courses
At St. Anna Advies, we believe in learning by doing. That’s why we developed, in collaboration with DialogueTrainer, the Veterinary DialogueTrainer (VDT). This online training tool allows you to practice realistic conversations with an avatar. It’s both fun and educational!
Have a look at our books. Written to inform, inspire, and motivate you.
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In addition to communication advice and training, we conduct scientific research and write communication handbooks. We also provide various resources to help you improve your practice communication.