VDT Telephone Toolbox

Want to practice client communication at your own pace? Practice real conversations with a virtual client and get immediate feedback on how to improve? Play this online game individually or with your teammates!

What will you learn in the Phone Toolbox?

• Learn the basic principles of effective client communication.
• Make your phone conversations more efficient and shorter.
• Learn to ask the right questions to maintain control of the conversation.
• Use effective triage questions to quickly offer a suitable appointment.
• Get practical tips and one-liners for common challenging situations.

Practice your communication techniques on the phone, online.

You can practice surgery, but how do you practice communication? Aside from real conversations, which can be quite nerve-wracking. The Phone Toolbox is an e-learning program where theory segments are combined with virtual client conversations in the Veterinary DialogueTrainer. In this online game, you’ll simulate a conversation with a fictional client. You’ll choose from various response options and receive feedback at the end of the conversation. This way, you’ll immediately know what went well and where a different response might have been more effective. For more information, visit the website.

Practical Information

• 3 months of access to relevant communication theories to help you structure phone conversations.
• 4 chapters, each containing a simulation where you meet a new pet owner.
• The Phone Toolbox is for one player. Interested in using it for your entire team? Check Veterinary DialogueTrainer for options.
• After completing your purchase, you’ll receive an invitation from Veterinary DialogueTrainer via email within 2 working days (check your spam folder).
• You can provide the player’s personal email address in the comment field.
• The account will automatically expire after 3 months.
• You can play the Phone Toolbox on your mobile phone, iPad, or computer.
• Veterinary DialogueTrainer works best in the Chrome app.